Shipping
- Tracked delivery to mainland France and throughout the European Union: €3.90, free from €30.
- Estimated lead time: 4 to 12 working days in France, 5 to 15 working days in the rest of the EU, depending on the product (lead time given by the supplier, shown on each product page and at checkout). If no lead time is stated, delivery takes place no later than 30 days after the order.
- Tracking number sent by email as soon as your order ships.
- An order may arrive in several parcels, at no extra cost.
- Customs duties already included in our prices: nothing to pay on delivery.
Returns
- 14 days after receipt to change your mind, without giving a reason: write to us at vassilithom@gmail.com.
- Return the complete product within 14 days of your request; return shipping is at your expense.
- Refund of the product and of standard delivery within 14 days of your request.
- Faulty or non-conforming product: 2-year legal guarantee of conformity, return at our expense.
- The name-engraved collar cannot be returned simply because you changed your mind.
Full details are in our Terms of Sale, Shipping Policy and Refund Policy.